Support

Keeping your cellar

How do I keep my cellar if I change phones?

Link it to Apple or Google: Settings › Account › Link my account. A linked cellar can be found on any phone. A guest cellar only lives on the phone it was created on, and is lost if you delete the app.

I reinstalled the app and my cellar is gone.

If you had linked it, choose “Already have a cellar on another phone? Find it” when you start, then sign in with the same Apple or Google account. If it was still a guest cellar, it can’t be recovered.

Purchases and subscriptions

A purchase didn’t arrive.

Close and reopen the app with a connection: purchases are restored automatically. If credits are still missing, write to us with the date of the purchase and the receipt from Apple or Google.

How do I cancel Fartulex Plus?

Subscriptions are managed by the store. On iPhone: Settings › your name › Subscriptions. On Android: Google Play › your profile › Payments and subscriptions › Subscriptions. Deleting the app or your account doesn’t cancel a subscription.

Can I get a refund?

Refunds are handled by the store: reportaproblem.apple.com for the App Store, or your Google Play order history for Android.

Players and content

How do I report a player or a card?

Open the card in your binder and tap Report: the cuvée stops being served to you until the sommelier has ruled. From there you can also block its author, whose cuvées then leave your boosters. For a message or anything else, write to us with the artist name.

Your account and data

See the privacy policy and how to delete your account.